Returns and exchanges
We know the barriers to online shopping, and that is why we have a 30 day returns and exchange policy - no questions asked. Just know that if 30 days have passed since your goods have been fulfilled, we are unable to offer you a refund or exchange.
Item(s) must be unworn, unused, unwashed, and in the same condition you received them. Item(s) must also have the tags attached and be packed securely in packaging safe from any potential damage in transit. If you are using new packaging, ensure the weight and size is no bigger than the original packaging received.
Gift cards and sale / clearance items are not returnable, exchangeable, transferable or refundable.
Now for the nitty gritty - we need you to play nice and by the rules. We reserve the right to refuse returns that do not meet the requirements in this policy. If we have reason to believe you are returning much more than any regular customer or believe you are returning things maliciously, not in good faith, or with consistent / purposeful damage, we reserve the right to refuse your request(s).
We ask that customers act in good faith with every intent to keep the item(s) they purchase.
Customers are liable for the cost of return shipping to us, and any cost of subsequent shipping back to you. Refer to our Shipping Policy for more detail.
To complete your return or exchange, submit a returns request here.
Make sure you follow the procedure within our returns centre to ensure the return is lodged in our system and so you can generate the correct return references / labels. Also, don’t forget to send the goods. We won't accept any returns received 30 days after the time your request has been accepted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Once approved, your refund will be processed. You will either receive store credit or credit will be applied to the credit card used for the original payment.
In cases where the return reason is not our fault, any original shipping costs are not refundable. You will only be refunded the amount paid for the item(s).
Late or missing refunds
If you haven’t received a refund yet, please do the following:
1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, give us a whistle at email@example.com.
Warranty on faulty items
We exchange or replace items if they are or become defective or damaged due to fabric, stitching or manufacturing faults within 12 months of purchase.
If you have found your item(s) to have fabric, stitching or manufacturing faults, please submit a returns request here. Ensure you include details and images of the item(s) and subject faults.
We will evaluate your submission and accept or decline the warranty request. We reserve the right to refuse the warranty of any item and contact you with an outcome.
If the items are deemed damaged or defective due to our fault, we will accept the warranty request and incur the cost of shipping. You will then receive a repair, replacement or refund of your items.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.