NZ CUSTOMERS: Our domestic shipping with Post Haste is back operating to normal service timeframes.
AUSTRALIAN CUSTOMERS: We offer air economy and express courier shipping at checkout. For AU express shipments, depending on your location we will use one of FedEx or DHL Express.
The NZ Post Air Economy service is usually a 3-6 working day service. However, some shipments may experience delays due to government restrictions and reduced flight schedules associated with the pandemic.
The express courier services are currently experiencing delivery timeframes anywhere from overnight to 5 working days.
UK CUSTOMERS: We also offer air economy and express courier options at checkout.
The NZ Post Air Economy service is usually a 6-10 working day service. However, some shipments may experience delays due to government restrictions and reduced flight schedules associated with the pandemic.
As per the above, the express services with DHL Express and Fedex are very reliable, and should arrive anywhere between 2-6 working days.
All our shipping partners are implementing contactless pick up and drop off of parcels.
Order Confirmation & Shipment Tracking
Once your payment has been processed, you will automatically receive confirmation and shipping tracking emails for your order.
If you wish to cancel your order, please do so as soon as possible after payment. If your parcel has been dispatched, we will need to go through the returns procedure, and you will be liable for the cost of shipping.
Shipping Process & Costs
We dispatch items from our facility in Auckland, New Zealand, and aim to pack and ship within 1 day of receiving your order. All orders are picked, packed and shipped during weekdays, except on public holidays.
We offer free shipping to ANZ for orders valued over NZD $150, and to the UK for orders valued over NZD $200. Otherwise, shipping costs are calculated at checkout. For any sudden variations to shipping costs outside our control, or for any customer addresses that are deemed outside of our normal shipping service area, we reserve the right to refuse fulfilling orders and/or to re-negotiate shipping costs.